Support
We're here to help you get the most out of Sentinel GPT
📋 Support Levels by Plan
Free
- • Community support
- • Documentation & FAQs
- • Email support (48-72hr)
Starter ($0/mo)
- • Standard email support
- • Response within 24-48hr
- • Setup assistance
Pro ($29/mo)
- • Priority email support
- • Response within 12-24hr
- • Chat support (business hours)
- • Feature requests prioritized
Enterprise ($99/mo)
- • Dedicated account manager
- • Priority 24/7 support
- • Phone & video support
- • Custom training & onboarding
- • SLA guarantees
📞 Contact Us
Email Support
Response time varies by plan. Include your account email and detailed description.
Live Chat (Pro/Enterprise)
Available business hours: Mon-Fri, 9AM-5PM EST
Click the chat icon in the bottom-right corner when logged in.
Phone Support (Enterprise Only)
Contact your account manager for direct line
24/7 emergency hotline available for critical issues.
❓ Frequently Asked Questions
How do I upgrade my plan?
Go to your account settings and click "Upgrade Plan". You can upgrade anytime and will only pay the prorated difference for the current billing period.
What are the message limits?
Free: 10 messages/day | Starter: 100 messages/day | Pro: 1,000 messages/day | Enterprise: Unlimited. Limits reset daily at midnight UTC.
Can I upload documents?
Document upload is available for Starter ($0, 10 docs/month, 10MB each), Pro (100 docs/month, 50MB each), and Enterprise (unlimited). Supported formats: PDF, DOCX, TXT.
What are the specialized modes?
General: All plans
Legal Assistant: Starter+ (legal document analysis, case law research)
Interview Prep: Starter+ (witness interview strategies, question generation)
Report Writing: Starter+ (professional report generation with templates)
How long is my chat history stored?
Free: No history stored | Starter: 30 days | Pro: 30 days | Enterprise: Forever. You can export your history anytime.
Is my data secure?
Yes. We use enterprise-grade encryption (TLS 1.3, AES-256), secure authentication, and comply with GDPR/CCPA. See our Security page for details.
Can I cancel anytime?
Yes. You can cancel your subscription anytime from your account settings. You'll retain access until the end of your current billing period. No refunds for partial months.
Do you offer team/organization plans?
Enterprise plans include multi-user support with centralized billing, usage analytics, and role-based permissions. Contact us for custom team pricing.
📚 Resources
🐛 Report Issues
Found a bug or experiencing technical issues? We want to hear about it.
- • Email: support@globalaisentinel.com
- • Subject: Include "[BUG]" in the subject line
- • Details: Describe steps to reproduce, expected vs actual behavior, screenshots
- • Environment: Browser, OS, account type
For security vulnerabilities, please report to security@globalaisentinel.com